@Jerome nice tool and seems quite easy to use, especially for non-work social collaboration (family messages overseas). I suggest talking to some of your clients who use the tool, and really understand what their pain points are with their process. You might find that small enhancements make a big difference to them.

@Karen Thanks for pointing this out to us. I encourage my readers to read your blog post you linked. It’s important to experiment and find how tools meet their needs (which differ from client to client).

@Tom the difference between #2 and #1 is huge. We call it Enterprise 2.0, but many find success limited to Department 2.0. It’s fine for a while, but there are many real challenges too. I’ve blogged about this issue here http://www.gilyehuda.com/2009/03/26/e2ord2/