Comments on: Rethinking enterprise issues.

By: Rotkapchen

Rotkapchen — Wed, 26 Aug 2009 23:59:13 +0000

“What do you think of this?” Hmmm…exactly what we do and say in Experience Design all the time : )

Welcome to our reality.

By: Jordan Frank

Jordan Frank — Mon, 17 Aug 2009 18:22:42 +0000

I like the concept, but you are missing one important clause: memory

same people + same process + memory = different results

Had the group blogged about their status and issues as they were confronted, and also blogged their lessons learned – then they’d have had the opportunity to learn from past issues and overcome them. That may or may not be an issue of process per se, but rather how they operate within the process. A team with experience is
more likely to outperform against other teams, so using memory is generally far better than just tossing new people on a process.

In a PM role I saw a huge change for the better when the same people reorganized and got much better results. That was, I suppose, a process change but one that involved same people and good memory.

The KUKA customer story on our site shows a nice example of an issue-awareness e2.0 deployment. It’s a good best practice for anyone seeking process improvement to follow

By: Chris Yeh

Chris Yeh — Sat, 15 Aug 2009 18:17:51 +0000

Awesome post, Gil. I think your point about how changing the way we think (or reframing the issues) is a lot more practical than changing the people or rearchitecting the processes.

I’d give you some Tweet love, but the damned service is on the fritz again!