Anyone trying to organize a block party faces this problem, as do those trying to initiate an online community (for their “2.0″ employees or colleges in their industry). The problem is getting participation. In the Enterprise 2.0 parlance, it’s called Adoption — sometimes penetration, usage, heads, or some other term that conveys a notion of participation. Some software vendors focus on the numbers — since some of them charge per usage. But most of them, and certainly their customer realize that this is more than just numbers. It’s about real commitment to a shared goal. And it requires changing behavior and overcoming inertia, or laziness. There’s nothing more frustrating than responding to the need to create a community, and then wondering why no one participates. And this happens quite often.
A few weeks ago I posted a story I remembered from my childhood — from the stories of “The Wise Men of Chelm”. These charming stories make fun of the fools who inhabit this town — in order to teach life lessons. So for my readers who might live in a town named Chelm — forgive the insensitivity — these are just fables.
One of them goes like this:
The townspeople decided it was time for a party for everyone in town — a great festival of music, food, and games. After-all, the council of Wise Men noted that people were growing distant from their neighbors and a good party would help restore a sense of community. As it turns out there was a problem brewing in the town recently. Some people chanced upon financial success and were no longer associating with their old middle-class friends. Whereas other people fell upon hard times, and they felt very disenfranchised from the rest of the community.
“A party will be a great way to bring us all together and remind ourselves that we are first and foremost Chelmites — regardless of our individual wealth and social status.” said Jacob — a middle class tailor. Abraham, who recently became very wealthy suggested that the centerpiece of the event should be wine bar where people could sample the finest of Chelm’s wine. ”After all, you can’t have a party without fine wine!”. Mendel protested “Where will we get the wine for the party? We don’t have the budget for this.” Abraham responded — “Let’s ask everyone to bring one bottle of wine. Surely everyone can afford one bottle.”
Mendel thought for a moment. The idea made sense, but there was still a problem with it. ”Abraham, you know that the rich people will bring their finest wine to the party, but the poor people will only be able to afford to bring cheap wine. The whole point of the party is to bring people together as a community. But the poor people will feel embarrassed bringing their cheap wine. I’m afraid this wine idea will backfire and ruin the party.”
Jacob spoke up with a wise idea. ”Let’s construct a large vat and tell everyone to bring their wine on the evening before the party and pour it into the vat. This way no one will be embarrassed by the quality of their wine, and we’ll all enjoy the wine together.” And all the Wise Men agreed.
On the evening before the party, there was a line of people near the vat. One by one they climbed the ladder and poured their wine into the vat — feeling proud that they everyone could participate as equals.
Before Mendel left his house to bring his share to the party, a strange thought occurred to him. He was the poorest member of the council of Wise Men, and one of the poorest people in town. People had pity on him, and even gave him food when he had none. It would be foolish of him to donate any wine, even the cheapest wine was beyond his means. Moreover, since he was a recipient of charity — this was not even his wine to give. With such a large vat, and some much wine in it — no one would notice if he poured water into the vat, and the wine would taste no different. So he filled his bottle with water and headed to the town center. He was thankful that it was dark and when he poured his water in the vat, as he knew that the rest of the men in line only heard the splashing sound of his minor dilution.
The next day came sooner than anyone expected. The whole town gathered by at the center of town, all waiting with empty classes in hand for some wine so they could start the party. Abraham, the wealthiest of the Wise Men was given the honor of pouring the first cup. Mendel chuckled to himself, with a bit of pride and only a tinge of guilt.
Abraham turned the spigot…
Well, you are all adults, you know the rest of the story, don’t you? Mendel wasn’t the only wise man in Chelm. The town was full of people who came up with reasons their bottle should be filled with water too. And indeed the vat was filled with 100%, pure water.
And such is the start of many communities. People will join, only to lurk or to take benefit from, but not to give. Why do they expect wine from the vat if all they give is water? Illogical.
So what’s the lesson? Social pressure is not enough, people find clever ways to remain in the grace of others while actually not doing their part. Perhaps the lesson was only understood during the conversations that took place after the water started to pour.
What would you say to your neighbors if you were at that party? Share your answers below. Your answers will piece together the solution that we all could use — so no water please. Share your wine below. I know you can.



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Way to go with the high-pressure “call to action,” Gil! Plus we know you’ve got some thoughts on solutions to this conundrum — some fine wine — that you’re holding back in order to get us readers to contribute something.
My 2 pints: Studies on related scenarios — the classic Prisoner’s Dilemma or Tragedy of the Commons — show that you can alter the outcomes through different interventions (in the case of the wine story, some transparency and accountability was missing — the bottle could have been given by the Donor to a blindfolded Taster-Pourer, in exchange for a hand-stamp). No, it won’t be perfect, and yes, ultimately people can find clever ways to work around the system, but an 80% barrel of wine is still hella better than a 100% barrel of water.
A long term, more sustainable solution for community engagement is building a common culture and commitment — but establishing that kind of intrinsic motivation and shared commitment within a critical mass of individuals takes time, upkeep and usually a higher Cause of some sort. Hand-stamps will have to suffice for most social media diversions.
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Dan, your insights are brilliant. As always.
A good emergineer should be able to crack this problem for E2.0 adoption by identifying an underlying structure and accepted process by which people want, and need, to contribute, interact and benefit by their joint work.
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Gil -
I agree that the problem with a lack of participation in communities is real and important, but the metaphor doesn’t accurately describe my experience with them. I don’t think people’s lack of participation is rooted in dishonesty, or a desire to get something for nothing.
When I talk to people about the Community I’ve founded, they will often sheepishly admit to being “just” lurkers. I respond that listening is a (underrated) form of engagement, and that if everyone talked, who would listen? They go on to explain that they’re hesitant to participate because they don’t know exactly how, they’re afraid they’ll make a mistake, they’re afraid of looking stupid, they’re not sure they have anything of value to add . . . You get the idea.
I’m not sure what a better metaphor might be, but I will give it some thought. In the meantime, I’m going to focus on helping members of my Community more directly by telling them more explicitly what they can do and how they can do it. Relying on role modeling by me and the small percentage of folks who regularly participate to show how people should engage will always be necessary, but I’ve learned that it’s not sufficient. They need more direct guidance.
Thanks for the food for thought. I will share this post with the members of the SMinOrgs Community via LI, Twitter, and FB.
Courtney
Founder, Social Media in Organizations (SMinOrgs)
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Courtney,
Totally fair point. I also believe that most people are not motivated by dishonesty etc. And thus the story is sharper than the reality. But the sharpness of the story makes it so memorable. Moreover the lesson I read from this is that people have unbalanced expectations.
Over the past few years I heard pitches from many start-ups where they told me that “customers will come to my site and then buy…” – to which I would ask — “Have you ever done this kind of purchase online? do you actually know anyone who ever went to a site like this and spent that kind of money on…?” Not to say that your customer is exactly like you, but that you have to wonder why you expect others to do things that you would not do yourself.
And yet, there are people who do participate in their communities, and then wonder, why don’t others?
That said: I thank you for the insight on how you manage this challenge. There are people like you who totally “get it” and show others by example and instruction how to participate in a meaningful way. And there are people who are by nature lurkers — or perhaps just shy, very busy, or unsure what to do.
I imagine from your comment that a better model would have a collection of average Chelmites at the top of the ladder and demonstrated good citizenship. And then others at random were featured and recognized for their donation of wine. Then perhaps others who really only had water were given some other honorable role at the party — where instead of being asked to contribute wine, they would be serve the public in some other dignified manner.
Similar story with intranets – people come to me asking for a site, blog or community having decided it is the solution to the problem, but they’re completely flummoxed when you ask “So how would you use it..?” “Oh… well, er, it’s not for me…” They rarely see themselves as part of the problem, when they’re exactly the person who can provide the required leadership.
Catalysts. You need catalysts, people that drive a community, and have a personal commitment to the theme/topic/outcome. I remember some research on Competitive Clusters from Michael Porter, (Competitive Advantage of Nations) and when you look at the clusters, its always the catalysts that breathed life into the community at the early stages. Sure there are other dynamics, just thought I’d throw a bit of flavoured water in…
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Gil…
from our old days, I seem to remember the theme was people were unsure how to contribute or what the value of contribution would return. The concept of facilitators or gardeners is one which still merits focus.
Great post, Gil, and I love the use of the story to make your point. I have an issue with it, though. While I agree that people must give something (anything?) to get something of value back, the vat analogy misses the mark in a couple of key ways.
First, the vat is only capable of passively containing a semi-useless mix of what’s poured into it. A sufficiently advanced social media platform, however, can a) separate various types of content and b) ascertain the contextual value of whatever is put into it, e.g, when a discussion is started, a question is asked, etc. Second, because of those capabilities, even water may be the basis for an engagement opportunity (in fact, water may be EXACTLY what some people are seeking). The problem is that without a ‘relevance engine’ built into it, the vat cannot proactively target the delivery of water to those who want/need water, Chardonnay to those who want/need Chardonnay, Pinot Noir to those who… well, you get the point.
The automatic (read: system initiated) targeting of relevant interaction opportunities can overcome what you believe is a behavior, inertia, or laziness challenge. In our experience — because we’ve seen the power of a relevance engine at work — the issue is more often a ‘too hard to find’ or ‘no one knows how to find it’ problem.
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#gilyehuda The Wine Party Participation Problem http://bit.ly/9oPtn5 #e20
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Blog post: The Wine Party Participation Problem: Anyone trying to organize a block party… http://goo.gl/fb/K3nft
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The Wine Party Participation Problem | Gil Yehuda’s Enterprise 2.0 …: Anyone trying to organize a block party fa… http://bit.ly/9RTtoO
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The Wine Party Participation Problem | Gil Yehuda’s Enterprise 2.0 …: Anyone trying to organize a block party fa… http://bit.ly/cYKpNk
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I’d love to get your comments on the challenges of getting participation in a newly formed online community. http://bit.ly/c3AuLl
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Blog post #e20 Forming a Community and the Wine Party Problem http://ow.ly/17VcQ4
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RT @gyehuda: Blog post #e20 Forming a Community and the Wine Party Problem http://ow.ly/17VcQ4
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Forming a Community and the Wine Party Problem: http://bit.ly/91oq9v
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I saw ‘wine party’ and had to read it. Good lesson. RT @roberge: Forming a Community and the Wine Party Problem. http://bit.ly/a7JiyH #e20
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Forming a Community and the Wine Party Problem. From Community member @gyehuda. He’d love your thoughts. http://ow.ly/24XIa
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Your thoughts on how to encourage participation in online communities? #SocialMedia #e20 #community http://bit.ly/c3AuLl
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RT @gyehuda: Your thoughts on how to encourage participation in online communities? #SocialMedia #e20 #community http://bit.ly/c3AuLl
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interesting read … http://www.gilyehuda.com/2010/06/28/wine-party-problem/
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http://bit.ly/ave2Uz @gyehuda Forming a Community and the Wine Party Problem #e20adoption #e20
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Forming a Community and the Wine Party Problem http://ow.ly/2alZn
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RT @carolyndouglas The Wine Party Problem: http://ow.ly/2alZn – great story about building communities told by @gyehuda
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RT @RichardHare @carolyndouglas The Wine Party Problem: http://ow.ly/2alZn – great story about building communities by @gyehuda
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