A news item caught my attention today. An airline pilot was recorded while ranting about in the most unkind and unprofessional manner about the stewardesses on the plane. He didn’t realize his microphone was on and that his words were being captured. He was just saying what was on his mind — and it was not pretty. [...]
Kate Pugh has been dealing with hard Enterprise Collaboration issues for years. She uses proven methodologies of “old school” Knowledge Management and Systems Analysis to solve real-world problems. And she recently captured her signature methodology in a book “Sharing Hidden Know-How: How managers solve thorny problems with the knowledge jam”. This review highlights some of [...]