Kate Pugh has been dealing with hard Enterprise Collaboration issues for years. She uses proven methodologies of “old school” Knowledge Management and Systems Analysis to solve real-world problems. And she recently captured her signature methodology in a book “Sharing Hidden Know-How: How managers solve thorny problems with the knowledge jam”. This review highlights some of [...]
I’m reading a fantastic book about Organizational Knowledge. Before I publish my book review I wanted to tell you a story that had a great impact on how I look at knowledge in the workplace. This took place more than 20 years ago. I graduated from CWRU with a degree in Artificial Intelligence (a scholar’s [...]
What happens on the inside gets seen by the outside. You think there are walls protecting your privacy. I came across two examples of this in the past two days — and this inspired me to share this thought with you. In both cases I realized that what you say behind the closed doors impacts [...]
Two years ago I posted a short post that picked up from an HBR article on leadership flaws. I posed the question if Enterprise 2.0 initiatives can thrive in environments where toxic leadership reigns. My first reaction was no, and then I thought about ways to get to yes. One of the flaws of flawed leadership [...]
The speech I linked to in my last post highlighted three social forces: the hierarchical delegation of power via governance the horizontal dispensation of wealth via the marketplace and the social behaviors associated with community membership. The third force, the Community, operates differently than the other two – as it does not manage contractual goods [...]
I finished reading Empowered last week and I share the following book review with you. I posted an edited version of this review on Amazon. I first want to disclose some information which may color my review. I received the book for free in return for a commitment to the authors to publish a review [...]
A couple of months ago I posted this piece about Business and Honesty — and I picked up on the curious story of how Domino’s Pizza ran an ad campaign which in effect admitted that their pizza was pretty bad, and that their customers were not pleased with it. But the ad then indicted “we listen [...]