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As social media becomes a mainstream topic, expect to see corporate activity that opens and closes certain on-line behaviors on the part of their employees. There is one recent case that has hit the blogosphere in the analyst community. Although I’ve been asked to share thoughts about this case publicly, I must decline. I don’t think [...]
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Having spent many years in a financial services company, I understand the culture of a highly regulated industry. We in the US regulate many industries — it is a reflection of our values. We regulate air travel because we want to fly safely. We regulate pharmaceuticals because we want our medicines to be safe. Safety is a high [...]
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My friend Stewart Hirsch blogs at TrustedAdvisor.com. If you don’t already read this blog, I think you should. Charlie and team are experts in the topic of trust. It may seem abstract, but after you read The Trusted Advisor and their blog, you’ll understand there is an art and science behind trust and business. It’s not gimmicky. [...]
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A formal Thank You is in order for putting me on a list of highly influential bloggers! Mark Fidelman put together a very cute chart and included some of the blogs that are well-worth reading if you are interested in Enterprise 2.0. There are other bloggers out there who write great stuff too — some less [...]
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I certainly hope this is a growing trend. I’m encouraged to see some more and more examples of companies who are respecting their customers by simply being honest and human with them. Here are two recent examples that came my way. Domino’s Pizza Turnaround. After 50 years of building a successful pizza business, Domino’s started to [...]
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