A blog about collaboration, trust, open source, workplace, and community behaviors.
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Kate Pugh has been dealing with hard Enterprise Collaboration issues for years. She uses proven methodologies of “old school” Knowledge Management and Systems Analysis to solve real-world problems. And she recently captured her signature methodology in a book “Sharing Hidden Know-How: How managers solve thorny problems with the knowledge jam”. This review highlights some of [...]
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I’m reading a fantastic book about Organizational Knowledge. Before I publish my book review I wanted to tell you a story that had a great impact on how I look at knowledge in the workplace. This took place more than 20 years ago. I graduated from CWRU with a degree in Artificial Intelligence (a scholar’s [...]
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A couple of months ago I posted this piece about Business and Honesty — and I picked up on the curious story of how Domino’s Pizza ran an ad campaign which in effect admitted that their pizza was pretty bad, and that their customers were not pleased with it. But the ad then indicted “we listen [...]
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Can your company be unsuitable for Enterprise 2.0? Check out this recent article and blog about corporate culture and the adoption of social business tools. I say, the path to Enterprise 2.0 is paved on a supportive culture. If you don’t have a supportive culture, it’s nearly impossible to find real success with any social tools [...]
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I certainly hope this is a growing trend. I’m encouraged to see some more and more examples of companies who are respecting their customers by simply being honest and human with them. Here are two recent examples that came my way. Domino’s Pizza Turnaround. After 50 years of building a successful pizza business, Domino’s started to [...]
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Language impacts the way people think and behave. Last week Andy McAfee published a thoughtful blog post on the topic of the word “social” as it relates to business. It generated a lot of interesting comments. I hope you read it. Terminology is important, and I describe my thoughts about this (and in particular the [...]
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Flying back from Germany yesterday gave me the quiet time to read Andrew McAfee’s new book called Enterprise 2.0: New Collaborative Tools for your Organization’s Toughest Challenges. I read it cover to cover and used lots of highlighter. First a disclosure: I was given the book by Harvard Business Press’ publicist to review knowing that [...]
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This work by Gil Yehuda is licensed under a Creative Commons Attribution 3.0 Unported License.
