I certainly hope this is a growing trend. I’m encouraged to see some more and more examples of companies who are respecting their customers by simply being honest and human with them. Here are two recent examples that came my way.
Domino’s Pizza Turnaround. After 50 years of building a successful pizza business, Domino’s started to hear [...]
Language impacts the way people think and behave. Last week Andy McAfee published a thoughtful blog post on the topic of the word “social” as it relates to business. It generated a lot of interesting comments. I hope you read it. Terminology is important, and I describe my thoughts about this (and in [...]
Flying back from Germany yesterday gave me the quiet time to read Andrew McAfee’s new book called Enterprise 2.0: New Collaborative Tools for your Organization’s Toughest Challenges. I read it cover to cover and used lots of highlighter.
First a disclosure: I was given the book by Harvard Business Press’ publicist to review knowing that [...]
This week Dan Spira and I presented at a networking workshop sponsored by Keystone Partners. Dan blogged about the event — so let me point you to his words. I’ll add a few thoughts of my own to his message.
Many of the people we addressed described themselves as the kind of people who are usually late to [...]