Trust implies you are with me and not against me. But how to do you signal that you are trustworthy? Turns out that trust has two opposing elements. Sometimes it is about what you share, sometimes about what you don’t share. In my work, I encounter projects that must be kept protected from prying eyes. Yet, [...]
Have you ever asked “Why didn’t you share X with me/us?” and then heard the answer “Well, we were going to, but was not ready for prime time.” Doesn’t that irk you? What does this answer really mean? I observed this conversation pattern in two situations recently, so I figured I’d share my thoughts with [...]
One of the habits of highly effective people is to “seek to understand before being understood.” This habit teaches us to approach life with openness and willingness to learn — as a precondition to our effective contributions to the world. Some of us are quite good a “taking it all in” and processing lots of [...]
The following pattern impacted three areas of my life recently, so it seemed worth speaking about here. The details are not so important to share here. The impact of self orientation, and a recommended cure is. Your reactions to this are most welcome. I’ll start with a parable that is told about greed, but it [...]
We live in an increasingly open world where digital sharing is the norm. When we send an email link to our friends, post a link on a Facebook wall, or retweet someone, we become syndicators of other people’s content. The technical and legal issues around this behavior are complex. Moreover, there are many philosophical arguments about [...]
In Jacob Morgan’s excellent article in CMSwire today, he posed the question if CIOs will be coming to Social or if Social will be coming to CIOs. When we spoke about the question, I shared my thoughts and he quoted me well. I figured I’d take a moment and elaborate here. When I hear the generic form [...]
A couple of months ago I posted this piece about Business and Honesty — and I picked up on the curious story of how Domino’s Pizza ran an ad campaign which in effect admitted that their pizza was pretty bad, and that their customers were not pleased with it. But the ad then indicted “we listen [...]